The patient experience doesn’t end when the bill arrives.
When a balance becomes the patient’s responsibility, it’s yours to resolve.
Alphi reaches out as an extension of your organization, offers the options you’ve approved, and takes payment in the same conversation.
When a patient needs a person, your team steps in.
Live same day with a clean file and configured rules.
What you control
- Discount rules by account age and balance
- Settlement thresholds
- Plan terms and limits
- Maximum counteroffers
- Escalation triggers
- State-specific messaging
The statement went out.
The patient would rather handle it themselves.
A patient balance doesn’t have to become a collections problem.
Once patient responsibility is known, the clinical visit may be over. The financial conversation isn’t.
Alphi is the conversational AI recovery platform for health systems, hospitals, and provider groups. Patients see the payment plans and discounts you’ve approved, choose one, and pay on their own time. No phone call to make. No callback to wait for.
A balance to resolve. A patient relationship to keep.
How Alphi works a patient balance.
Start at the first statement, or later.
Eligible balances enter Alphi at the point you pick — right after the first statement, or at the account age that fits your revenue cycle. Patients get a way to resolve the balance while it is still with your team.
Your financial policies set the options.
You determine the payment plans you’ll offer, the discounts you’ll allow, and the limits Alphi has to work within. Alphi follows those rules throughout the conversation and can’t offer terms you haven’t authorized.
A person when the conversation needs one.
Not every patient balance should be handled the same way. Hardship, disputes, and conversations that meet your escalation criteria go to your team.
Know where every balance stands.
Payments collected, plans on track, and the channels patients actually answer. Open any account to read the conversation behind it.
See a patient balance go from hi to paid.
Walk through a sample patient account with our team, from the first message to payment and the record behind it. Then we’ll talk about where to start: one facility, one service line, or balances at a particular age.